FAQS

We get it—sometimes plans shift, a delivery doesn't look right, or you just need to make a quick update. Here's a straightforward guide for those moments, laid out by what you're trying to accomplish.

I need to change something about my upcoming delivery

Life happens, and your subscription should be able to keep up. Your account dashboard is where you take the reins. After logging in, you'll find direct options for updating your personal details, skipping a delivery, and cancelling your subscription. No need to write in or wait for a confirmation—these controls are yours to use right from the account page.

My order just shipped, where is it?

Once the carrier picks up your package, a shipping confirmation email with a tracking link is sent your way. This typically lands in your inbox within days of your order confirmation. You can also keep an eye on the journey by checking the tracking updates inside your account area on the site. If the tracking details seem fuzzy or you'd just like a second set of eyes on it, our support team can verify the status—just have your order number handy when you reach out.

I just placed an order but I've changed my mind

We understand the feeling. An order's contents are locked in once it's placed, so swapping products or changing the payment method isn't possible. If you're hoping to cancel, we can make an attempt if you get in touch in good time after the charge has been processed—just know that a successful cancellation is not guaranteed. Send your request via email or Facebook Messenger, and make sure to include your order number and the specific details of what you would like to change. We'll jump on it as quickly as we can. And if a cancellation doesn't go through, remember that you can still return any unwanted order for a refund.

Something is wrong with my order

When an order arrives with an issue, we want to get it sorted without any runaround. The most direct route is to send us an email or a message on Facebook Messenger with your order number and a description of the problem. That gives us everything we need to dive in and start working on a fix for you.

I want to send something back

Unopened items—that means Boxes and Pouches—can be sent back within a few days of delivery for a refund. To kick things off, log into your account and look for the returns section on the left side of your account page. That's where you'll submit your request, and we'll take it from there.