RETURN POLICY

Your First Step is Non-Negotiable

The moment your package lands on your doorstep, your responsibility kicks in. You must begin filming a continuous video as you open the box and examine every single item inside. This recording is the only evidence we will accept for any dispute, so do not skip this step. Without it, we cannot process your claim.

The Clock Starts on Delivery

Every issue, no matter what it is, operates on a strict timer. You have a few days from the moment the packages are delivered to flag a problem. Once that window closes, we are entitled to reject the request. This deadline is firm, so inspecting your items immediately is not a suggestion—it’s a requirement.

Here’s How to Reach Us

To initiate a refund, you need to contact the site directly. You have two options: use the Chat feature on our site, or compose an email to us. Choose whichever is most convenient, but remember to have your unboxing video ready to share.

Here’s What Happens Next

Once you’ve reported the issue within the allowed time frame, the resolution will fall into one of the following categories. The outcome depends entirely on the condition of the product you received.

• When the Product Has No Quality Issue: If the item is exactly as described and free of any manufacturing defects, we cannot accept a return or provide a refund. The sale is final in these circumstances. This applies to change-of-mind situations.
• When the Item Was Damaged in Transit: Damage during transportation is a force majeure event, meaning it’s beyond our control. We do not accept returns for items that were broken while being shipped. However, depending on the specifics of your case, we can offer a partial refund. We will evaluate the situation once you contact us.
• When There’s a Genuine Quality Defect: If a product has a verifiable manufacturing flaw, we will issue a full refund for the specific defective items. To prevent substandard goods from re-entering the market, you are required to destroy or smash the problematic items and record a video of the destruction process. This footage serves as your proof for the refund. The problem must be reported within a few days after delivery.

To summarize, the process is straightforward: record the unboxing, inspect everything immediately, and report any problem within a few days. Use our Chat or send an email to us to get started. We’re here to resolve valid issues, but you must follow these steps to be eligible.